Refund & Return Policy
At Venzzo, customer satisfaction is our top priority. We partner with premium suppliers to ensure we offer high-quality products, and we stand firmly behind their value.
30-Day Return Window:
You have 30 days after receiving your item to request a return. This policy applies to all orders delivered within our active shipping destinations. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return Shipping & Process:
Please note that customers are responsible for paying their own shipping costs for returning items due to a change of mind or accidental orders. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
CRITICAL:
To initiate a return, you must first contact us at support@venzzo.com to obtain the correct return shipping address and instructions. Items sent back to us without first requesting a return or sent to the corporate registration address will not be accepted and are not eligible for a refund.
Damages and Issues:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@venzzo.com so that we can evaluate the issue and make it right with a replacement or a full refund. In these cases, Venzzo will cover the resolution costs.
Refunds:
Once we receive and inspect your return at our designated facility, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.